Find answers to common questions about our brass lamps, idols, shipping, customization, care, and ordering process.
Our brass lamps, diyas, and god idols are crafted from high-quality brass alloy (80% copper + 20% zinc), hand-finished by skilled artisans. We also offer karungali (ebony) wood and crystal pieces for select collections.
Domestic (India): 3-7 business days. International: 7-15 business days via DHL/FedEx. Free shipping on orders above ₹5,000 within India.
15-day return policy for unused items in original packaging. Custom-engraved lamps and idols are non-returnable. Manufacturing defects are covered under a 30-day warranty — contact support@thaithingal.in with your order number.
Yes — custom sizes, engravings, and finishes are available on brass lamps and idols. Minimum order value applies; delivery typically takes 3-5 weeks. Share your requirements with our support team along with reference images.
1. Dust with a soft cloth weekly. 2. Use a brass polish monthly. 3. Avoid harsh chemicals. 4. For an antique finish, a light beeswax coat helps. 5. Store away from direct sunlight and humidity.
Yes — every idol and diya is made to traditional temple-quality standards, suitable for daily home pooja, gifting, or temple installation.
Credit/Debit Cards, UPI (PhonePe/Google Pay/Paytm), Net Banking, popular wallets, and Cash on Delivery (COD) across India.
Yes, we ship worldwide. International duties and import taxes, where applicable, are the recipient's responsibility.
Sizes range from small tabletop pieces to large statement idols and lamps. Popular sizes include 6", 9", 12", 18", and 24" — custom sizes are available on request.
Yes — for custom or bulk orders, we can share manufacturing photos or a video call for approval before dispatch.
Yes — for temples, weddings, and corporate gifting, bulk pricing is available. Reach out to our support team with your quantity and requirements for a quote.
Still have questions? We're happy to help.
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